b"20 UNDER 40 Q&ASHAPINGTHE FUTURE OF RETAILA s the jewelry industry continues to evolve, there is a newstores across the country with exemplary leadership skills and a com-generation of visionary leaders making their mark andmitment to elevating jewelry retail for tomorrows consumers.ensuring the bright future of retail. The 2024 inductees were selected by a panel of industry experts. These leaders are the perfect juxtaposition to the National JewelerFrom bench jewelers to marketing experts and sales representa-Retailer Hall of Fame legends whove come before them and definedtives to business owners, the individuals on the 20 Under 40 list what retail should be.all bring something different to the table and each one is making Jewelers of America annually inducts a class of 20 bright minds toa positive impact on their stores, communities, and the future of the associations 20 Under 40 in Jewelry Retail list.jewelry retail. Started in 2022, the list recognizes young professionals at JA memberJoin us as we delve into the minds of the industry's rising stars. Q1: WHICH TECHNOLOGICAL ADVANCEMENT HAS SIGNIFICANTLY IMPROVED YOUR PRODUCTIVITY AND/OR CUSTOMER SERVICE AND HOW?AMELIA TUTTLE WILLIAM JONES IVDAYS JEWELERS SISSYS LOG CABINThe introduction of chat and textWith continual growth and opening of to our website has monumentallynew stores, our in-house training systems increased our ability to connect withhave been a big separator. We were able our customers in an effortless way. Weto take our onboarding and training time have been able to work entirely throughfrom 2 years to 6 months and increase our text with customers on creating customnew associates average ticket by nearly orders and confirming special orders30 percent in the first year.Our company within a couple of hours. is focused on our people, how to find the best and give them the best tools.64 RETAILER HALL OF FAME 2024"