b'FINAL THOUGHTSLOOKING BACK ON AYEAR LIKE NO OTHERE ven the most seasoned jeweler had no gameplan for getting through 2020, a year in which a pandemic brought the whole world to a halt and a racial reckoning years in the making rocked the country. Below, past Retailer Hall of Fame inductees talk about what they took away from a difficult and tumultuous 365 days.Dont panic. Rely NEVER TAKE ANYTHING FOR GRANTED.on your team, your BUILDING AND HAVING GENUINEfaith in God and the RELATIONSHIPS WITH FAMILY, FRIENDS,relationships you have COLLEAGUES, CUSTOMERS, AND PARTNERSformed. I spent a lot of time praying and on WILL GET YOU THROUGH ANY CRISIS.the phone or on Zoom \x04LARRY PELZEL, CLASS OF \x02\x01\x7f\x02 with employees, other business owners, and friends in the industry. Weve learned valuable lessons that we willWe all helped each other get through this.take with us long after 2020: we have embracedJohn Henne,a simpler life centered around family and work,Class of 2017 we are better communicators and we have embraced change and, because of that, have found success in our work.Pam Mortensen, Class of 2018 Talent management is about\x02\x01\x02\x01 WAS A CHALLENGING creating the right chemistryYEAR, EVEN FOR SOMEONE among all members of theWHOS BEEN IN THE BUSINESS FOR OVER team. Common sense, social skills, empathy,\x01 YEARS. I THOUGHT I HAD SEEN IT ALL and the ability to workAND NEVER WOULD HAVE BELIEVED ID with peopleto roll upSEE A PANDEMIC IN MY LIFETIME. THE ones sleeves, respect andBIGGEST LESSON I LEARNED IS TO BE FLEXIBLE, contribute to problem-solvingare key elements for survival in a crisis. ADAPTABLE, AND COMMUNICATE MORE THAN Jean-Christophe Bedos, Class of 2017YOU THINK YOU NEED TO.\x04LEE MICHAEL BERG,CLASS OF \x7f\x02 Compiled by Michelle Graff44 RETAILER HALL OF FAME \x11\x10\x11\x0f'