b'FINAL THOUGHTSUP-AT-NIGHT ISSUESWe polled past Retailer Hall of Fame inductees to find out what about the jewelry business currently has them wide awake at 3 a.m.The alarming increase in attacksThe most important challenge for our business on shoppers in the mall, indoor oris the utilization of technology to personalize and out, and being followed while drivingenhance our customers experience without being home, then attacked. Its happeningintrusive or annoying. more and more [and its] very con- JEFF COREY, DAYS JEWELERScerning that clients will stop buying due to fear.As technology is evolvingso quickly with new LAWRENCE BOCK, BACHENDORFS JEWELERSplatforms every few months, we continue to think about how to ensure our current in-store culture Theres been a trend of higher-price-point sales,translates to these new ways of communicating. Re-which of course sounds like a great problem to have;inhold Jewelers is rooted in relationships, creating the concern is that its been coupled with lower unitan intimacy between ourselves, our clients, and our sales and fewer transactions overall. Thinking aboutdesigners and we want to ensure this core piece of how this will play out in the future should high- our identity is not lost in the digital world.er-ticket sales start to slip is on my mind quite a bit.MARIE HELENE REINHOLD, REINHOLD JEWELERS CHRISTINA GANDIA GAMBALE, GREENWICH ST. JEWELERSDuring the past several years, COVID has caused The access to view things online, yes, its won- some of the most dramatic lifestyle changes Ive ever derful, its great for learning and inspiration and forwitnessed. Initially, we spent little on travel, big par-people who dont have great places to see things. Butties and the accessories needed for them. People had it does take away the, oh my God, Ive never seenlots of unspent income, which led to a boom in sales.anything like that before ever, [reaction] in personWe are now [experiencing] a slowdown in sales, when you go to see it.with the exception of luxury watches.LAUREN KULCHINSKY LEVISON, MAYFAIR ROCKS This has left me to constantly ponder the issues of the level of inventory needed as Highly sought, premium product remains [hardwell as matching it to how people are to get] and the scarcity of experienced goldsmithsliving their lives. The question remains is being felt across the industry. We are not losingas to what the lifestyles of the consumers sleep over it[but] we may toss and turn a littlewill look like in the near future and how trying to figure out how to be first in line when newto remain relevant to them. items become available.JIM ROSENHEIM, TINY JEWEL BOX LARRY PELZEL, NEIMAN MARCUS68 RETAILER HALL OF FAME 2023'