b'From theJazz Ageto theDigital AgeIn 2026, London Jewelers will celebrate a milestone only a small percentageof family-owned businesses survive to see100 years in business.BY MICHELLE GRAFFA nytime Mark and Candy Udell walk up to We like to call it a London family and everyones part of one of London Jewelers stores, they immedi- that family. ately focus in on the details. The London family includes customers, employees, A leaf on the floor, an earring turned backward, or and vendors, as well as actual family. Marks nemesisfingerprints on the doors or windows,Charles London opened London Jewelers in 1926, even-there is nothing that escapes their attention.tually passing down the family business to his daughter They have the Swiss eye, a term Mark learned fromFran and her husband, Mayer Udell. Rolex, and they expect their employees to develop it too.Mayer and Fran are Marks parents, and in 1973, Mark Its detail. When I walk in my store, I dont see whatsand his then-new wife Candy started working alongside right, I see whats wrong first, Candy explains during anthem in the store.interview at London Jewelers headquarters in Glen Cove onMark and Candy bought the business from Mayer and New Yorks Long Island.Fran in 1990 and today, run it alongside their children, Randi She continues, Its all about detail, and its not onlyUdell Alper and Scott Udell, and nephew, Zach Udell.in how you present yourself, but its how you work withMark and Candy are the third generation of the same your customers and how you work with your employees.family to run London Jewelers, while Randi, Scott, and 42 RETAILER HALL OF FAME 2025'